Earls Court Man and Van Terms and Conditions
These Terms and Conditions set out the basis on which Earls Court Man and Van provides man and van, removals, transport, and related services within its service area. By making a booking, paying a deposit, or allowing our team to begin work, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings given below:
Customer means the person, company, or organisation that requests or agrees to receive services from Earls Court Man and Van.
Services means any man and van, removal, collection, delivery, loading, unloading, packing, or related services provided by Earls Court Man and Van.
Items means any goods, furniture, boxes, equipment, or other property handled, transported, or stored in connection with the Services.
Vehicle means any van or other vehicle used by Earls Court Man and Van to deliver the Services.
2. Scope of Services
Earls Court Man and Van provides man and van and removal services within its usual operating area, with journeys to and from surrounding locations as agreed at the time of booking. The specific scope of work, including the collection address, delivery address, access details, number of operatives, size of vehicle, and any additional services, will be agreed with the Customer prior to confirmation.
Unless specifically agreed in writing, Services do not include disconnection or reconnection of appliances, dismantling or reassembly of furniture, packing or unpacking of Items, or carrying out building, electrical, plumbing, or other specialist work.
3. Booking Process
3.1 A booking may be requested by the Customer by phone, online, or in writing. All bookings are subject to availability and to acceptance by Earls Court Man and Van.
3.2 The Customer must provide accurate and complete information at the time of booking, including but not limited to:
the addresses for collection and delivery
the nature, quantity, and approximate weight or volume of Items
details of restricted access, stairs, lifts, parking limitations, or time restrictions
any special handling requirements or high-value Items
the required date and approximate time for the Services.
3.3 A booking will only be confirmed once Earls Court Man and Van has issued a confirmation and, where applicable, has received any required deposit or prepayment. Indicative quotes do not constitute a confirmed booking.
3.4 The Customer is responsible for obtaining any necessary parking permissions, permits, or suspensions in good time before the move date, unless expressly agreed otherwise.
4. Estimates and Quotes
4.1 Any estimate or quote is based on the information supplied by the Customer. If the information is inaccurate or incomplete, Earls Court Man and Van reserves the right to adjust the price.
4.2 Quotes may be given on an hourly rate or a fixed-fee basis. The basis will be made clear at the time of booking.
4.3 Where the Services take longer than estimated due to circumstances beyond our control or not disclosed at the time of booking, including but not limited to poor access, additional Items, waiting time, or delays caused by the Customer or third parties, additional charges may apply.
5. Customer Obligations
5.1 The Customer must ensure that:
all Items are properly packed and protected, unless packing services have been agreed
fragile Items are clearly marked and separated
all boxes are securely sealed and capable of being safely lifted
all necessary arrangements and permissions for collection and delivery have been obtained
there is safe and reasonable access to premises, including lifts or stairs, and safe loading/unloading areas
children, pets, and bystanders are kept clear of working areas during the move.
5.2 The Customer must be present, or represented by an authorised adult, at the collection and delivery addresses to supervise, give instructions, and sign any relevant paperwork, unless otherwise agreed in advance.
5.3 The Customer is responsible for checking that nothing has been left behind at the collection address and that all Items are unloaded at the delivery address.
6. Payments and Charges
6.1 Payment terms will be stated at the time of booking. Unless agreed otherwise:
for hourly rate work, payment is due at the end of the job
for fixed-fee moves, a deposit may be required at the time of booking, with the balance payable on completion
for larger or longer-distance removals, full or partial prepayment may be required.
6.2 Payment methods accepted will be advised by Earls Court Man and Van. Cash payments, where accepted, are usually collected before unloading the Vehicle at the delivery address.
6.3 Waiting time, additional stops, additional labour, or extra journeys not agreed at the time of booking may incur additional charges at the standard hourly or agreed rate.
6.4 If the Customer fails to make payment when due, Earls Court Man and Van reserves the right to:
withhold delivery of Items until payment is received in full
charge reasonable interest on overdue amounts
recover any costs of collection, including legal fees where applicable.
7. Cancellations and Changes
7.1 The Customer may cancel or amend a booking by giving notice to Earls Court Man and Van. The applicable cancellation or amendment terms will depend on the notice period given.
7.2 If the Customer cancels:
more than 7 days before the scheduled service date, any deposit paid may be refunded or transferred at our discretion
between 48 hours and 7 days before the scheduled service date, Earls Court Man and Van may retain part or all of the deposit to cover administrative and lost booking time costs
less than 48 hours before the scheduled service date, Earls Court Man and Van may charge up to 100 percent of the estimated or agreed fee.
7.3 If the Customer wishes to change the date, time, or scope of Services, Earls Court Man and Van will try to accommodate the change, subject to availability. Additional charges may apply if the new booking differs in duration, distance, or complexity.
7.4 Earls Court Man and Van may cancel or postpone a booking due to circumstances beyond its reasonable control, including but not limited to severe weather, vehicle breakdown, accidents, illness, or safety concerns. In such cases, any deposit paid for the cancelled booking will normally be refunded or transferred to a new date. Earls Court Man and Van will not be liable for any consequential losses arising from such cancellation.
8. Exclusions and Non-Permitted Items
8.1 Unless expressly agreed in writing, Earls Court Man and Van will not carry:
live animals or plants
hazardous, illegal, or dangerous goods, including flammable, explosive, corrosive, toxic, or compressed gas items
cash, securities, jewellery, watches, or other high-value personal items
perishable food or goods requiring temperature control.
8.2 If any such prohibited Items are transported without our knowledge or consent, Earls Court Man and Van accepts no liability for loss or damage to them and the Customer will be responsible for any resulting damage, fines, or claims.
9. Liability and Insurance
9.1 Earls Court Man and Van will take reasonable care when handling and transporting the Customer's property. However, the Customer is advised to maintain adequate insurance cover for their belongings, particularly for high-value Items.
9.2 Earls Court Man and Van will not be liable for:
loss or damage arising from wear and tear, inherent defects, pre-existing damage, or faulty construction of any Item
loss or damage to Items packed by the Customer, where such loss or damage is attributable to poor or inadequate packing
damage to furniture or Items that require dismantling or reassembly, where this has been done by the Customer or by our staff at the Customer's request without specialist tools or expertise
damage caused by restricted or awkward access, including narrow staircases, low ceilings, tight corners, or inadequate lifts, where the Customer has been informed that proceeding carries a risk of damage and instructs us to continue
loss or damage caused by third parties, or by circumstances beyond our reasonable control.
9.3 In the event that Earls Court Man and Van is found liable for loss or damage to Items, such liability will, to the extent permitted by law, be limited to the reasonable cost of repair or replacement of the affected Items, subject to an overall cap per job that will be in line with standard industry practice and any applicable insurance policy limits.
9.4 Earls Court Man and Van does not accept liability for indirect or consequential losses, including but not limited to loss of profit, loss of income, loss of opportunity, or emotional distress.
10. Access, Parking, and Delays
10.1 The Customer is responsible for providing suitable parking arrangements for the Vehicle at both collection and delivery addresses. Any parking fines or penalties incurred as a direct result of inadequate or incorrect information supplied by the Customer may be charged to the Customer.
10.2 Earls Court Man and Van will make reasonable efforts to arrive at the agreed time, but arrival times are estimates only and may be affected by traffic, weather, or other factors beyond our control. Delay in arrival does not entitle the Customer to cancel the booking without charge, unless the delay is unreasonable and attributable to Earls Court Man and Van.
10.3 If the Services are delayed or extended by factors beyond our control, including waiting for keys, solicitors, building management, or other third parties, additional charges for waiting time may apply at the agreed hourly rate.
11. Waste, Disposal, and Environmental Regulations
11.1 Earls Court Man and Van operates in accordance with applicable waste and environmental regulations. We are not a general waste disposal service and will only remove waste or unwanted Items where this has been agreed in advance as part of the booking.
11.2 Any removal or disposal of unwanted Items will be subject to additional charges based on the volume, type of material, and any associated disposal fees. Certain Items, such as electrical goods, mattresses, or construction waste, may incur higher disposal costs.
11.3 The Customer must not ask Earls Court Man and Van to dispose of Items illegally. Items will not be fly-tipped or abandoned under any circumstances. If the Customer insists on unlawful disposal, the job will be terminated immediately and no refund will be due. The Customer may also be responsible for any fines or enforcement action arising from such requests.
11.4 Where waste or unwanted Items are removed, Earls Court Man and Van will take reasonable steps to ensure that disposal is carried out at appropriate, licensed facilities in line with environmental obligations.
12. Complaints and Claims
12.1 If the Customer has any concerns about the Services, these should be raised with the team on the day, where possible, so that we may address them immediately.
12.2 Any claim for loss or damage must be notified to Earls Court Man and Van in writing as soon as reasonably practicable and in any event within 7 days of completion of the Services. The notification should include a description of the loss or damage and any supporting evidence, such as photographs.
12.3 Earls Court Man and Van may inspect any alleged damage before any repair or replacement is arranged. Failure to allow such inspection may affect the handling of the claim.
13. Data Protection and Privacy
13.1 Earls Court Man and Van collects and uses personal information from Customers in order to provide quotes, manage bookings, deliver Services, and handle payments and enquiries.
13.2 Personal data will be handled in accordance with applicable data protection legislation and will not be sold to third parties. It may be shared with trusted third parties where necessary for the performance of the Services or for legal or regulatory reasons.
14. Health and Safety
14.1 Earls Court Man and Van operates with regard to relevant health and safety requirements. Our staff may refuse to carry out any activity they reasonably consider unsafe, illegal, or likely to cause damage to property or risk of injury.
14.2 The Customer must ensure that work areas are reasonably clear, safe, and free from hazards, including loose floor coverings, trailing cables, or dangerous substances.
15. Termination
15.1 Earls Court Man and Van may terminate or suspend the Services immediately if:
the Customer fails to pay any amount due
the Customer behaves in a threatening, abusive, or unlawful manner
the Customer requests illegal activity, including unlawful disposal of waste
health and safety concerns make continuing unsafe.
15.2 In such cases, Earls Court Man and Van may leave Items at the nearest safe location or return them to the point of collection where reasonably practicable. No refund will be due for Services already provided, and additional costs may be charged.
16. Governing Law and Jurisdiction
16.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of England and Wales.
16.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising from or in connection with these Terms and Conditions or the provision of the Services.
17. General Provisions
17.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
17.2 No failure or delay by Earls Court Man and Van in exercising any right or remedy shall operate as a waiver of that or any other right or remedy.
17.3 These Terms and Conditions, together with any written confirmation of booking, constitute the entire agreement between the Customer and Earls Court Man and Van in relation to the Services, and supersede any prior discussions or representations.
17.4 Earls Court Man and Van reserves the right to update or amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to that booking.
