Earls Court Man And Van Service Terms and Conditions

These Terms and Conditions set out the basis on which Earls Court Man And Van provides man and van services across the UK. By making a booking, the customer agrees to be bound by these terms, which are designed to create a clear, fair, and practical agreement for both parties. They apply to domestic moves, office relocations, item collections, deliveries, and other agreed transport or carrying services provided by our team.

For the purposes of these terms, “we,” “us,” and “our” refer to Earls Court Man And Van, and “you” or “the customer” refers to the person requesting the service, including any person acting on behalf of a company, household, landlord, tenant, or other organisation. The customer must ensure that all information supplied during the booking process is accurate and complete.

These terms are intended to be read alongside any written quotation, booking confirmation, or service note issued by us. If there is any conflict, the specific booking confirmation will take priority over these general terms to the extent of the inconsistency. No variation is valid unless agreed in writing by an authorised representative of Earls Court Man And Van.

Booking Process

All bookings are subject to availability and acceptance by us. A request for a man and van service does not create a binding contract until we confirm the booking, whether by email, text message, written quotation, invoice, or another agreed method. We may request details such as pickup and delivery addresses, access conditions, dates and times, parking restrictions, item descriptions, volume, weight, and any special handling requirements.

Customers must provide full and accurate information at the time of booking. If the service details change after confirmation, including the number of items, floor access, distance to carry items, or delivery conditions, we may revise the quotation, adjust the vehicle size, amend the arrival time, or decline the job if it is no longer suitable for the agreed service. Any material change may affect price and completion time.

It is the customer’s responsibility to ensure that the pickup and delivery locations are accessible, safe, and legal for the planned vehicle and crew. If we are unable to complete the service because the customer has given incorrect information or because access is materially different from what was described, we may charge waiting time, redelivery costs, aborted job fees, or additional labour as applicable. Booking confirmation should be checked carefully, and any errors should be reported promptly.

We may refuse or cancel a booking if we believe it would be unsafe, unlawful, impractical, or outside the scope of our services. We also reserve the right to refuse items that are prohibited, dangerous, contaminated, or excessively heavy without prior arrangement. The customer acknowledges that Earls Court Man And Van may use subcontractors or additional staff to complete a service where necessary, provided that service standards remain reasonable and lawful.

Payments

Unless otherwise agreed in writing, payment is due on completion of the service or before unloading, depending on the job type and the payment method accepted at the time of booking. We may require a deposit, advance payment, or full prepayment for some bookings, especially where the work involves reserved time slots, longer distances, multiple crew members, or specialist handling. All quoted prices are stated in pounds sterling unless otherwise indicated.

Prices may be quoted as fixed fees, hourly rates, or a combination of both. Fixed fees are based on the information supplied at the time of quotation and assume no material change in circumstances. Hourly rates begin when the crew arrives at the agreed location or at the time stated in the booking confirmation, whichever applies. Any waiting time, additional labour, parking penalties caused by the customer, congestion-related delays, or extra journeys requested by the customer may be charged separately.

Where VAT applies, it will be included or added according to the law and the quotation issued. Invoices must be paid in full by the due date stated. If payment is not made on time, we may charge reasonable late payment fees, interest, or administrative costs to the extent permitted by law. We may also suspend or refuse further services until outstanding balances are cleared.

We accept that pricing can only remain fair when the customer supplies accurate information. If the service on the day requires more time, more people, a larger vehicle, or additional materials than originally anticipated, we may adjust the price accordingly before continuing with the job. The customer must settle any agreed balance immediately once the service is finished unless a separate credit arrangement has been approved in writing.

Cancellations and Rescheduling

The customer may cancel or reschedule a booking by giving us notice as early as possible. Cancellation terms may depend on how close the cancellation is to the scheduled time, the level of preparation already undertaken, and whether staff, vehicles, or time slots have been reserved specifically for the booking. Any deposit paid may be retained in full or part where cancellation expenses have already been incurred.

If a booking is cancelled with very short notice, or if the customer is not present at the agreed time and place, we may charge a cancellation fee, a waiting fee, or an aborted service charge. If our crew arrives and the job cannot proceed due to lack of access, missing keys, unsafe conditions, prohibited items, or the customer’s failure to provide required information, the job may be treated as a late cancellation or failed appointment.

We may also need to reschedule due to traffic disruption, severe weather, vehicle issues, staff illness, or other events outside our reasonable control. In such cases, we will try to rearrange the service at the earliest reasonable opportunity. We will not be liable for losses caused by unavoidable operational disruption, provided we act reasonably and communicate changes as soon as practical.

If the customer asks to move the service to a different date or time, this will be subject to availability. A revised booking may require a new quotation if the work falls on a different day, involves changed conditions, or requires different resources. Where a booking is postponed rather than cancelled, any existing deposit may be transferred at our discretion, but this is not guaranteed unless expressly agreed in writing.

Liability

We will exercise reasonable care and skill while carrying out the service. However, the customer is responsible for ensuring that items are suitable for transport and properly prepared for movement. This includes emptying drawers where necessary, disconnecting appliances safely, securing loose parts, and informing us about fragile, valuable, or unusually shaped items. We are not responsible for damage resulting from poor packing, pre-existing defects, or the inherent fragility of an item.

Earls Court Man And Van will not be liable for loss or damage unless it is caused by our proven negligence, breach of contract, or wilful misconduct. Our liability is limited to the direct loss reasonably foreseeable at the time of booking and shall not extend to indirect, consequential, or economic losses such as lost profits, missed opportunities, emotional distress, or business interruption, except where such limitation is not permitted by law.

Where items are moved at the customer’s request without full inspection, or where the customer has asked us to carry items through restricted spaces, stairways, tight entrances, or other challenging access points, the customer accepts the increased risk of incidental marks, scuffs, or minor damage. Any claim for damage must be reported within a reasonable time and supported by evidence. We may require photographs, proof of ownership, and access to inspect the item before agreeing any remedy.

Our total liability for any single claim shall not exceed the amount paid for the specific service giving rise to that claim, except where the law requires otherwise. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited under UK law.

Waste Regulations

Where the service includes removal of waste, the customer must ensure that the waste is described accurately and lawfully. We only handle waste types that have been agreed in advance and that we are legally permitted to transport. The customer must not include hazardous, toxic, explosive, medical, chemical, pressurised, or contaminated materials unless we have expressly confirmed in writing that we are licensed and equipped to handle them.

All waste transfers must comply with applicable UK waste law, including duty of care obligations. The customer remains responsible for declaring the nature and origin of waste, and for ensuring that any transferred waste is lawfully produced and presented for collection. If waste is misdescribed, mixed with prohibited materials, or not ready for collection, we may refuse the item or charge additional costs for delay, segregation, or disposal.

Where we provide disposal, loading, or clearance services, the customer acknowledges that certain items may require special treatment, recycling, or licensed disposal routes. We may request supporting information if needed to comply with waste regulations. If the customer instructs us to remove waste that we reasonably believe would breach legal requirements, we may decline the work without liability. We reserve the right to retain evidence of waste transfer where required by law.

Customer Responsibilities

The customer must be ready for the agreed start time and must ensure that premises, items, and access routes are prepared so the service can be completed efficiently. This includes arranging parking where necessary, obtaining permissions for entry or loading, protecting vulnerable surfaces if desired, and ensuring that pets, children, or bystanders do not interfere with the work. Delays caused by incomplete preparation may be chargeable.

Customers must not ask our staff to carry out work that is unsafe, unlawful, or beyond the agreed service scope. Examples include lifting items beyond safe limits, dismantling structures without prior approval, or transporting items that are not properly secured. If our team believes that a task presents an unacceptable risk, we may stop work immediately and charge for time already spent. Our decision on safety is final on the day.

It is also the customer’s responsibility to remove personal data, valuables, cash, jewellery, documents, and confidential information from any items before collection. We do not inspect the contents of boxes or bags unless necessary for safety or legal compliance. Any item left with us should be suitably packed and labelled if special handling is required. If the customer fails to identify fragile contents, we are not liable for resulting damage to those contents.

Force Majeure and Service Interruptions

We shall not be in breach of these terms if any failure or delay is caused by events beyond our reasonable control, including but not limited to extreme weather, road closures, accidents, strikes, public disorder, government restrictions, fire, flood, power failure, or the unavailability of materials or fuel. In such circumstances, we will try to minimise disruption and may rearrange the service if reasonably possible.

Where a force majeure event prevents completion of a booking, our obligation may be limited to refunding any unused portion of prepayment, less reasonable costs already incurred. We will not be liable for further compensation where the disruption is outside our control and could not reasonably have been avoided. This applies to delays as well as cancellation of a booked time slot.

Complaints and Claims

If the customer believes there has been an issue with the service, they should raise it as soon as possible so that we can investigate promptly. Any claim for damage, missing items, or service failure should include sufficient detail to allow us to assess the matter fairly. Failure to notify us within a reasonable time may affect our ability to investigate and may limit any remedy available.

We may offer repair, replacement, partial refund, or another reasonable solution depending on the circumstances and the extent of any proven loss. Any proposed remedy will be determined at our discretion, acting reasonably and in accordance with applicable law. The customer agrees to allow us a reasonable opportunity to inspect, verify, or correct the issue before engaging third parties or making unnecessary replacement arrangements.

General Terms

If any provision of these terms is found to be unlawful or unenforceable, the remaining provisions will continue in full force. A failure by us to enforce any right does not waive that right for the future. These terms constitute the entire agreement between the parties in relation to the relevant service, except for any written variation agreed by us.

We may update these terms from time to time to reflect legal, operational, or business changes. The version in force at the time of booking will apply to that booking unless a later written amendment is agreed. No person other than the customer and Earls Court Man And Van has any right to enforce these terms under the Contracts (Rights of Third Parties) Act 1999, unless expressly stated otherwise.

Governing Law

These terms and any dispute or claim arising out of or in connection with them, whether contractual or non-contractual, shall be governed by and interpreted in accordance with the laws of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction, except where mandatory legal rules provide otherwise.

By proceeding with a booking, the customer confirms that they have read, understood, and accepted these service terms and conditions. The customer also confirms that they have authority to enter into the agreement and to instruct the service on behalf of all relevant parties. These terms are intended to support a professional UK man and van service relationship built on clarity, safety, and lawful operation.